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Shipping information
Shipping information
INCURANCE WITH SHIPTECTION SHIPPING PROTECTION
Automatically we will add Shiptection to your cart you can remove it but we reccont that you will take it
When order has not been delivered after 30 days and tracking not showing any movement please email us with the details below
1. Ask for new parcel or refund
2. Tracking number
3. Order number
4. Small text about why you like new order or refund
SPECIAL INFORMATION
At the moment all countries are closed for meat, DHL is not allowing any meat items. We are working on this with the Icelandic Foreign Affairs office.
Canada, UK, Australia, France, the Netherlands, Spain, Italy and Portugal is closed for Food deliveries (Hot Dogs, Bread, Meat, Salmon & items that has short best before stamp)
US is not open for food deliveries, hope to solve soon
SHIPPING WITHIN ICELAND
1. Pósturinn - Letter packet abroad smal parcels up to 2 kg
2. Pósturinn - International parcel Interconnect. Registered shipment and traceable.
2. Dropp
3. Nammi.is Same Day Home Delivery or direct to your Hotel.
4. Store Pick up (nammi.is (call us first, Borgahella 3, 222 Hafnarfjordur)
Store Pickup
1. Are you staying in Iceland pick up your order at our store in (call first, Borgahella 3, 221 Hafnarfjordur or in Isbudin Gardabae, Litlatuni 3, 210 Gardabaer) , late opening hours available (23:30).
2. Is someone coming to visit you, order and we will make the order ready for your friend to pickup at our store
The Nammi.is terms and conditions above were validated in January 2000.
1. PRODUCT DELIVERY - RETURNS
European & International delivery charges and regulations will be quoted at checkout. Delivery costs will be clearly stated on the checkout page, though you will need to register (to provide your delivery address) in order to see the delivery costs.
Delivery times vary for each product ordered according to the requested delivery method. Information is included during the checkout process, where you can select from the several available shipping methods. We deliver product(s) worldwide, but customers are liable for all delivery and import charges into your country.
If the scheduled delivery time has passed and you have yet to receive your product(s), or you have any other delivery related questions, please send us an e-mail at: info (at) nammi.is Any returns are the sole responsibility of the customer returning the goods, including cost of shipment. Furthermore, we cannot accept the return of perishable goods, including ice cream, food, bread and items that have a very limited expiry date. Once your items have been dispatched, we have no control over the postal service and we cannot accept any liability for late delivery. Nammi.is is not responsible for any damage or loss of products or services that may occur in transport, i.e. from the time the product(s) are initially shipped, until you receive them. We advise all customers to insure product(s) in transport.
2. PRODUCTS DAMAGED
During Transport and Delivery All shipped easter eggs are liable to break during transportation. For this reason nammi.is takes to no responsibility for breakages.
3. TAXES & EXTRA FEE'S
Customers are liable for all delivery and import charges into your country. Like VAT, alcohol taxes or any extra charges from the transporter or your local tax office.
ASK A QUESTION
ASK A QUESTION
Get the Answers You Need: Our Frequently Asked Questions (FAQ) Page
Q: Can not checkout
A: Use Crome Browser
Q: can i order products with shipping to Israel ?
A: Yes You can
Q: If I buy alcohol (Rum) from you, do you ship it from Iceland? Im curious because taxes for alcohol import is expensive in Sweden
A: Alcohol orders can not be shipped to Sweden
Q: Hi! I am wondering if this price is US dollar? What is the shipping time?
A: You can change the currency in the left top corner of the front page
A: Shipping time is 5-15 days airmail or E-Parcel and 2-4 days with DHL
A: Shipping time delays like due to the Corona Virus can be up to 35 days
Q: How much does it cost to ship to Norway?
A: From 20 Euros, best way to see the total is to login in go to checkout and there you will see the total with shipping and without VAT (tax) all prices are shown online with the Icelandic VAT.
Q: Is shipping to Germany possible?
A: YES no problem
Q: What countries do you ship to?
A: Most countries or all that are open from Iceland, best way is to login, go to checkout and if you see shipping prices then you are in luck, if not please e-mail us info@nammi.is and we will look into it
(we love customers and we like to get more of them from all over the world)
Q: Do you ship to the Netherlands
A: Only in airmail, DHL is closed
Q: Do you ship to Australia....
A: Yes we do, far away and expencive but yes no problem at all.
Q: can I order meat to the UK
A: No sorry UK is closed, we update our list regularly, our list is here: https://nammi.is/food-restrictions
Q: I was wondering how I can track this shipment
A: yes we send in e-mail tracking number as soon as your order is processing, then again when we ship and fulfil your order, please look for e-mails from info@nammi.is can be in junk or spam folders if you cant find them
Q: Can not order
A: Best is to start here: https://nammi.is/customer/account/create/
Q: When will my order be delivered
A: Shipping time is 5-15 working days airmail and 2-5 days with DHL
A: Shipping time delays like due to the Corona Virus, big SALE days or holidays can be up to 35 days
Q: How much is shipping to the U.K.? And would I have to pay customs?
A: From 20 EUROS, yes you need to pay custom fee as you do not pay any VAT here in Iceland, gift orders can go through but you need to ask your postoffice or custom office if there is some rules about gifts.
A: Gift orders are when the Billing address is not the same as the Shipping address
Q: Do you ship to Canada. What size order make the shipping cost reasonable?
A: Yes we do in airmail, DHL is closed, lowest cost is for orders up to 2 kg. so please try to add more until you see the price changes
Q: Hello, just checking on shipping to the US
A: US is open, both airmail and DHL express but sorry no meat at the moment
Q: Hello! I see you ship around the world so I assume then you can ship within Iceland, too?
A: Yes we do, just change shipping address to any address within Iceland, no alcohol allowed in orders within Iceland
A: If you do not have Icelandic address and you like to pick the order up at our place us
nammi.is, Borgahella 3, 221 Hafnarfjordur
Q: Can I order Hot Dogs to the US
A: No sorry Closed at the moment
A: We do offer promotional codes from time to time to our customers. The best way to get promotional codes is to sign up to our newsletter, we’ll for sure send out a post about any offers.
Food Restrictions - Closed Countries
All countries closed for meat, hot dogs and salmon
Food Restrictions - Closed Countries
Canada - Smoked food like lamb meat and salmon not allowed / DHL closed
France - Smoked food like lamb meat and salmon not allowed / DHL closed
Germany - Smoked food like lamb meat and salmon allowed in small orders
Spain - Smoked food like lamb meat and salmon not allowed
Portugal - Smoked food like lamb meat and salmon not allowed
Denmark - Smoked food like lamb meat and salmon not allowed
Italy - Smoked food like lamb meat and salmon not allowed
Asia - Smoked food like lamb meat and salmon not allowed
Norway - Closed
Sweden - Closed
Netherlands - Closed for all items in express
USA - Closed
Smoked items are like sausage, lamb meat, hot dogs, salmon and trout.
We do not allow order to countries that takes more than 2-3 days in delivery as the foot items can not be for long in store temperature.
All meat items are shipped out frozen to keep then save for longer time
Other countries are also closed but this can change and we will update this page weekly
