FAQ
Get the Answers You Need: Our Frequently Asked Questions (FAQ) Page
Shipping Inquiries
How can I track my shipment
We send in e-mail tracking number as soon as your order is processing, then again when we ship and fulfil your order.
Please look for e-mails from info@nammi.is, can be in junk or spam folders if you cant find them.
Hi! I am wondering if this price is US dollar? What is the shipping time?
You can change the currency in the right top corner of the front page
Shipping time is 5-15 days airmail and 2-4 days with DHL
Shipping time delays like due to the Corona Virus can be up to 35 days or custom delays can be extra 2-5 days
We charge VAT for EU and Norway, therefor shipping time is less or 3-8 days
can i order products with shipping to Israel?
Yes you can
How much does it cost to ship to Norway?
From 15 Euros, best way to see the total is to login in go to checkout and there you will see the total with shipping and with VAT (tax) all prices are shown online without the Icelandic VAT
Is shipping to Germany possible?
YES no problem
What countries do you ship to?
Most countries or all that are open from Iceland, best way is to login, go to checkout and if you see shipping prices then you are in luck, if not please e-mail us info@nammi.is and we will look into it (we love customers and we like to get more of them from all over the world)
Do you ship to the Netherlands
Only in airmail, DHL is closed
Do you ship to Australia....
Yes we do, far away and expensive but yes no problem at all.
When will my order be delivered
Shipping time is 5-12 working days airmail and 2-5 days with DHL.
Big SALE days or holidays can be up to 35 days.
How much is shipping to the U.K.? And would I have to pay customs?
From 15 EUROS, yes you need to pay custom fee as you do not pay any VAT here in Iceland, gift orders can go through but you need to ask your postoffice or custom office if there is some rules about gifts.
Gift orders are when the Billing address is not the same as the Shipping address
Do you ship to Canada. What size order make the shipping cost reasonable?
Yes we do in airmail, DHL is closed, lowest cost is for orders up to 2 kg. so please try to add more until you see the price changes
Hello, just checking on shipping to the US
US is open, both airmail and DHL express but sorry no meat at the moment
Hello! I see you ship around the world so I assume then you can ship within Iceland, too?
Yes we do, just change shipping address to any address within Iceland, no alcohol allowed in orders within Iceland
If you do not have Icelandic address and you like to pick the order up at our place use nammi.is, Borgahella 3, 221 Hafnarfjordur
Q: What is Captain Shipping Protection?
It’s an optional service offered at checkout to protect your package in case of loss, damage, or theft while in transit.
Q: How do I submit a claim?
Please email us at info@nammi.is with your order number, a description of the issue, and any supporting evidence (e.g. photos of damaged items or tracking info).
Q: How long does it take to process a claim?
Claims are usually reviewed within 24–48 hours. Once approved, we'll issue a refund or send a replacement.
Q: Is the Captain fee refundable?
No. The Captain Shipping Protection fee is non-refundable, as it activates the moment your order is placed.
Q: What if I didn’t add Captain Protection?
Unfortunately, if you did not select protection at checkout, we are unable to cover any loss or damage caused by the shipping carrier. But we will help claiming the shipping company but this can take 1-4 months
Food inquiries
can I order meat to the UK
No sorry UK is closed, we update our list regularly, our list is here: https://nammi.is/food-restrictions
Can I order Hot Dogs to the US
No sorry Closed at the moment
If I buy alcohol (Rum) from you, do you ship it from Iceland? Im curious because taxes for alcohol import is expensive in Sweden
Alcohol orders can not be shipped to Sweden, unfortunately.
All countries closed for meat, & hot dogs:
Canada - Smoked food like lamb meat and salmon not allowed / DHL closed
France - Smoked food like lamb meat and salmon not allowed / DHL closed
UK - Smoked food like lamb meat and salmon not allowed / DHL Closed
Germany - Smoked food like lamb meat and salmon allowed in small orders
Spain - Smoked food like lamb meat and salmon not allowed
Portugal - Smoked food like lamb meat and salmon not allowed
Denmark - Smoked food like lamb meat and salmon not allowed
Italy - Closed for all items
Asia - Smoked food like lamb meat and salmon not allowed
Norway - Smoked food like lamb meat and salmon not allowed
Sweden - Smoked food like lamb meat and salmon not allowed
Netherlands - Closed for all items in express
USA - Closed Smoked items are like sausage, lamb meat, hot dogs but salmon and trout are allowed.
All meat & fish items are shipped out frozen to keep then save for longer time Other countries are also closed but this can change and we will update this page weekly
Troubleshooting
I can not checkout for some reason?
Rather use Chrome Browser if you are running into problems.
Can I have a discount code?
We do offer promotional codes from time to time to our customers. The best way to get promotional codes is to sign up to our newsletter, we’ll for sure send out a post about any offers.
FAQ
Use this text to share information about your product or shipping policies.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Any question?
You can contact us through our contact page! We will be happy to assist you.
