Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You will need to pay for the return, but you will receive a full refund or the same as you did in the beginning, note you can always also return part of your order if there is something you like to keep.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase or order number.
To start a return, you can contact us at info@nammi.is If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@nammi.is
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, bread, and fish), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for flammable liquids like perfumes & alcohol. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, food, bread, items shipped cold or frozen, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Here's what we'd recommend you have when you file a claim for orders with insurance):
DAMAGED
- A brief statement about what happened
- Photos of the damaged item
- Shipping box w/packaging material used inside
- Invoice
LOST
- A brief statement about what happened
- Carrier tracking number
- Invoice
STOLEN
- A brief statement about what happened
- Invoice
Taxes
Tax Policy
Effective [01.02.2024]
Thank you for choosing nammi.is As part of our commitment to transparency and compliance with tax regulations, we want to provide you with information regarding the collection of taxes for customers located in New York, Norway, Iceland, the European Union, and Switzerland soon.
1. Value Added Tax (VAT) for European Union (EU) Customers:
As of 2024, we will collect Value Added Tax (VAT) on applicable goods and services for customers located in European Union member countries. The applicable VAT rate will be determined based on the customer's country of residence at the time of purchase.
2. Value Added Tax (VAT) for Norway and Iceland Customers:
For customers in Norway and Iceland, we will collect the applicable Value Added Tax (VAT) according to the respective national tax rates. The VAT will be calculated based on the customer's location at the time of purchase.
3. Swiss Federal Tax for Switzerland Customers:
Customers in Switzerland will be subject to Swiss Federal Tax, and the applicable rate will be calculated based on the customer's location at the time of purchase.
4. Invoice Transparency:
Your invoice will indicate the breakdown of taxes, including the applicable VAT or other taxes, to ensure transparency in our billing process.
5. Tax Exemptions:
If your business is tax-exempt or eligible for any tax exemptions, please provide us with the necessary documentation before making a purchase. We will review and apply the exemption accordingly.
6. Changes to Tax Rates:
Please note that tax rates are subject to change, and we will adjust our tax collection accordingly to comply with local regulations. Any changes in tax rates will be reflected in your invoice.
7. Customer Support:
If you have any questions or require assistance regarding taxes, our customer support team is available to help. Please contact us at info@nammi.is.
By using our services, you acknowledge and agree to comply with our tax policy. We appreciate your understanding and cooperation in this matter.
Thank you for being a valued customer of nammi.is
