Delivery Time & Late Delivery

Delivery times vary for each product ordered according to the requested delivery method. Information is included during the checkout process, where you can select from the several available shipping methods. We deliver product(s) worldwide, but customers are liable for all delivery and import charges into destination country. If the scheduled delivery time has passed and you have yet to receive your product(s), or you have any other delivery related questions, please send us an e-mail at: info (at)

Once your items have been dispatched, we have no control over the postal service and we cannot accept any liability for late delivery.  Late Delivery can be because of Christmas time, Easter or Black Friday special offer week and the following Cyber Monday, this can all slow down delivery up to 35 days

Due to the Corona Virus we have seen parcel delivery time up to 30 days, more in some countries, in a time like this we ask our customers to show some patience, this is something we can not controle but express orders are a better choise in a time like this.  

Non-Returnable Items

We cannot accept return of perishable goods, including ice cream, food, meat, fish, Skyr, dairy products, bread and items that have a very limited expiry date.  

Return, Refund & Lost Orders

Any returns are the sole responsibility of the customer returning the goods, including cost of shipment. Furthermore, we cannot accept the return of perishable goods, including ice cream, food, bread and items that have a very limited expiry date.  You can return order within 60 days from delivery without any explanation.

Refund will be placed as soon as we get the parcel back. Make sure you will get tracking number when shipping orders back.

Lost Orders are not an issue, if your order is lost we will track it with help from the Icelandic Post office or DHL.

Lost orders will be replaced with a new order, tracking number will be e-mailed after the new parcel have been shipped out

Return address

Borgahella 3 

221 Hafnarfjördur


note to ship the returned items with tracking number 

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Plus, signing up with your birthday will allow us to tailor our offerings to your interests and preferences, ensuring that you receive the best possible shopping experience with us.