Shipping & Return
Return Policy
You have 30 days from receiving your order to request a return.
Customers cover return shipping, but you’ll receive a full refund for returned items. You can also return part of an order.
Returns must be:
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In original condition (unworn/unused)
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With tags and in original packaging
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Accompanied by receipt or order number
Start a return by emailing us at info@nammi.is. We’ll reply with the return address and instructions.
Returns sent without prior contact will not be accepted.
For questions: info@nammi.is
Damaged, Defective, or Incorrect Items
Please check your order upon delivery and contact us immediately if anything is wrong so we can fix it.
Non-returnable Items
We cannot accept returns on:
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Perishable goods (e.g. food, bread, fish)
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Personalized/custom items
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Beauty or personal care items
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Flammable items (e.g. perfume, alcohol)
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Sale items, cold/frozen products, or gift cards
If unsure, contact us before returning.
Exchanges
For a different item, return the original and place a new order after the return is accepted.
Refunds
Once we receive and inspect your return, you’ll be notified if your refund is approved.
Approved refunds go to your original payment method. Processing time depends on your bank/credit card provider.
Shipping Protection Claims (If Added to Order)
DAMAGED
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Short description
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Photos of item + packaging
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Invoice
LOST
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Short description
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Tracking number
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Invoice
STOLEN
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Short description
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Invoice
Claims for lost/stolen orders may require waiting:
30 days (domestic) / 40 days (international)
Tax Policy (Effective 01.02.2024)
We collect VAT and taxes based on your location:
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EU: VAT by country of residence
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Norway & Iceland: National VAT rates
- USA
Invoices show all applicable taxes.
Tax-exempt? Send valid documentation before purchase.
Tax rates may change per local laws. For questions: info@nammi.is
U.S. Taxes and DHL Surcharges
Effective immediately, all orders shipped to the United States will have applicable U.S. taxes calculated and collected at checkout. Customers will therefore not be required to pay additional taxes upon delivery, as these charges are included in the order total.
In addition, DHL has introduced various surcharges that apply to international shipments. These include, but are not limited to, seasonal fees associated with peak shopping and holiday periods such as Cyber Monday, Singles’ Day, Black Friday, and Christmas. These surcharges are in effect during the final three months of the calendar year and are incorporated into the shipping fees charged at checkout.
How to return
Use your Local Post Office
- Return through your local post office
- Add your invoise with the parcel, mark it as returned goods, note that this is not pre-paid, you will need to pay for the return
Our address:
Nammi.is
Borgahella 3
221 Hafnarfjordur
Iceland
